Rental Booking Information

  • Terms & Conditions
  • Additional Services

BOOKING CONDITIONS

1. - Booking : The person placing a booking must be over 21 and accept personal responsibility for both himself and his party against misuse or mistreatment of the property that might result in damage to persons or property either intentionally or through negligence due to his or her behaviour and against physical or verbal abuse to our staff. In such cases we reserve the right to cancel your stay and that of your party.

The booking contract must be completed with all the required information of each group member. Passport or ID card numbers are essential.

2. - Occupancy: The number of persons occupying the property must not exceed that stated in the property description unless by prior arrangement and approval of the owner. In addition to the maximum number of guests allowed at the property, up to one child less than 3 years of age sleeping with a family member and a baby requiring a cot is permitted. Exceptions are subject to prior request and agreement. Otherwise rental contracts may be cancelled for breech of terms and conditions, without compensation. Pets: Pets are not permitted under any circumstances unless by prior agreement.

All our properties are designated non-smoking properties.

3. - Confirmation: The booking will be secured once you have received written confirmation from EV NMRE S.L. of receipt of payment.

4. - Conditions: Given that bookings are for tourist rental in Spanish territory, the rules governing are those which appear under Spanish Law


5. - Insurance: It is a prerequisite that you arrange adequate travel insurance including cancellation cover and that all members of your party are properly covered. They are at their own risk during the use and enjoyment of the property, against loss, illness, damage or injury sustained during the course of the rental period, the property being expressly excluded from any liability for damages, material or personal and otherwise that could result from the misuse of the property or outside areas.

6. - Security: It is the guest’s responsibility to ensure his belongings and those of his party are safely tucked away. Not all properties have an alarm system or safe, and one can be a victim of theft or burglary even when at the property. Appropriate care must be taken, always leaving the house and car locked and keeping valuables safe.


7. – Duration of Stay and Price: The price for duration of stay is calculated by the number of nights, (one week = 7 nights). The weekly prices are shown in Euros and are per property and for the maximum capacity indicated.

8. - Payment: For your own security, before making any payments please call our offices Mallorca 0034 971 86 84 50 or Menorca 0034 971 369275 to confirm that you have the correct bank details.

If your reservation date is earlier than 10 weeks before your arrival date, a deposit of 30 % of the total price indicated is required on booking, with the remaining 70 % due 8 weeks before arrival. In the case of booking less than 8 weeks prior to arrival 100 % payment is required. This payment can be made by bank transfer or by credit card. 


9. - Security deposit: The security deposit is a mandatory part of the contract. The only circumstance in which a charge to your credit card will be made is in the unfortunate case that damage, breakages, disappearances, abuse or damage occurring due to intentional or unintentional misuse, while staying in the property occurs. Whenever possible, photographs and approximate costs will be provided prior to charging credit cards. Kindly ensure that your credit card details are correct.

10. - Changing reservation dates: If you decide to change the length of your stay after you have received confirmation, our agency will endeavour to make the requested changes. However, in some cases, for example in the case of shortening the stay from two weeks to one, the second week will be considered a cancellation and the proportional cancellation charges will apply.

11. – Cancellation on your part: Cancellation will be treated as final from the date that a written request is received by the person responsible for the original booking. If the cancellation is received after the deposit has been paid but more than 8 weeks before the arrival date, this will result in the loss of the deposit paid. If cancellation is within 8 weeks prior to arrival or as a result of a no show, this represents the loss of the full rent price paid, however you could transfer the rental to a third party to use on your behalf with prior agreement with our agency. If our agency was able to re let the same period cancelled to another customer, we will refund the money paid and will only charge an administration fee.

12. - Cancellation on our part: In the event that our agency notes of or is informed of any change regarding your booking, for example, a change in the quality indicated, major works in the area, serious repair required, impending sale ... we would notify you as soon as possible and try to offer you a similar or superior alternative accommodation, subject to availability. If in spite of our efforts we could not do this, then 100 % of the amount paid or the proportional amount if you had already enjoyed part of the stay would be refunded.


13. – Extreme case scenario: Our agency is not responsible for the cancellation of your accommodation if this is caused by a reason we have no control over such as threat of war, riot, terrorist activity, civil war, industrial dispute, technical or maintenance problems with transport, machinery or equipment failure, power failure, water supply failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, acts of God, closure of airports, strikes etc…


14. - Access to the property is from 3pm on the day of arrival until 10 am on day of departure. Regardless of these arrival times please provide us with your approximate arrival and departure times to the property as soon as they become available to you, as this information is extremely important to us to organize transport, cleaning and providing other services. In the case that the above indicated arrival and departure times represent a problem for you, we can advise in such circumstances.

15. - Contact telephone number: The booking party will be provided with a contact number of the person on call in case you need to get in touch outside of office hours. This number is for emergencies only and not for general enquiries. If a message is left the call will be returned. In the case of emergency, there is a list of phone numbers at the property for police, fire, doctors etc.... if they are the people who can best help in such a situation.


16. - Services included: All properties are inspected prior to arrival and departure of each guest. Guests are asked to leave the property in the condition found upon arrival and to report any damages, breakages or malfunctions that occurred during their stay.
The house will be cleaned ready for your arrival. Property maintenance such as pool, garden etc. cleaning with regular linen change and final clean on departure is included, however guests are asked to treat the property with care, respect the environment and keep the property clean and tidy, taking care of furniture, appliances and equipment. The crockery and cutlery should be left washed, dried and in their place. The oven, grill and barbecue must be clean and free of grease. Any furniture must be returned to its original position. Rubbish bins should be emptied daily into the public containers.

The power supply, (lights, air conditioning etc...) and water should be used thoughtfully.

17. - Description and photos: While the agency makes every effort to ensure that the property descriptions in the brochure are accurate, they cannot be liable for discrepancies as a result of changes made after publication of the brochure / web site. These changes are aimed at improving the property for guests such as adding new furniture or rearranging furniture, painting, masonry, curtains, garden etc... If any major changes occur after your booking you would be informed as soon as possible.


18. - Troubleshooting: In the case of any technical fault, it is important to specify very clearly what the problem is. Sometimes it can take days for a technician to come or for a part to be ordered. We cannot be held responsible for any mechanical breakdown of equipment such as water pumps, boilers, pool filtration systems, air conditioning units, domestic appliances, poor reception or loss of satellite signal, internet problems that are due to the inconsistency of the service provider, or lack of services such as water or power cuts caused by the suppliers.

 

The lack of any of these services is not grounds for compensation for having suffered the inconvenience of repairs being carried out and only in the unlikely event of a complete failure of the basic supplies will you be offered similar or superior alternative accommodation or a refund for any remaining period of your stay.

Noises or disturbances proceeding from places outside the property are beyond our control. Construction work can arise at any time of year and unfortunately we do not receive notice of when works may begin and we have no control over this when they have building permission. But we will try by all means at our disposal to stop or lessen the discomfort. In the case of disturbance from construction machinery, if we fail to stop the work we would try to find similar accommodation as an alternative or we will refund the portion of your unused holiday.


19. - Disturbances: We are not held responsible for discomforts that are caused by climate, flora, fauna, or problematic neighbours. Some rural properties in tranquil locations also share their terrain with insects, lizards, rodents, chickens, goats, donkeys, dogs ... etc. that are part of the environment.


20. - Complaints / claims: Every effort has been made to ensure that the needs of rental guests are met. However, in the case of any grievance or grievances, it is essential to contact the agency or property manager immediately to allow opportunity for any problems to be resolved.

Finally and in the unfortunate event that the rental guest does not agree with the solutions or actions taken in regard to the above or other cases and wishes to complain formally, our agency has complaint forms available for tourist rental properties.


If the guest leaves the property before the end of his stay or without having filled out a complaint form, it will be assumed that there is no complaint to be made against the agency or owner.


Intermediary agents or third parties acting on our behalf may not change or alter the conditions expressed within these booking conditions.

Please find below a list of our recomended suppliers who offer a variety of services that you may wish to use whilst staying in Mallorca. Please feel free to contact them directory from the links and contact details below to arrange any services that you may require.

 

In-house chef services www.chefacasa.es
  www.inhousecooking.com
Eating out www.restaurantejardin.com
  www.restaurantesiller.com
  www.stayrestaurant.com
  www.cancuarassa.com
  www.sonbrull.com
Childcare services www.jellyandice-cream.com
Yacht club www.rcnpp.net
Car rental www.autolagoons.com
Taxi Service www.taxisconde.com